This is a full-time, hybrid position, with the majority of work (approximately 80%) conducted in the office and in the field, and the remaining time (approximately 20%) eligible for remote work. Requires some evening and weekend hours as needed.  

About Us   

Community Home Trust is a mission-driven community land trust (CLT) dedicated to supporting long-term housing affordability and resident stability. We partner with homeowners and tenants to promote equitable access to homeownership, strengthen neighborhoods, and foster thriving communities. Join us in making a lasting impact where people live.  

Position Overview  

The Resident Support Specialist is a key role in supporting homeowners in the community land trust. This position helps residents navigate property maintenance, community guidelines, and internal stewardship processes, ensuring that homeowners feel informed, supported, and connected. The ideal candidate is resident-focused, organized, and skilled at building strong relationships across a diverse community.  

What You’ll Do  

Resident Advocacy & Support  

• Act as a primary point of contact for homeowner questions and support requests  

• Help residents understand community guidelines and resolve neighbor concerns through guidance and education  

• Coordinate communication between homeowners and external HOAs  

• Support onboarding and ongoing resident engagement  Maintenance Coordination  

• Process maintenance fund support requests and assist with documentation  

• Provide scopes of work, request estimates, and help schedule vendor services  

• Maintain strong relationships with contractors and track performance  

• Monitor invoice accuracy and assist in contract compliance review  

• Track property needs through regular check-ins and proactive outreach  

Property & Compliance Support  

• Monitor termite inspection schedules and coordinate renewals  

• Confirm property tax payments and support annual exemption filings  

• Maintain accurate property files, stewardship records, and databases  

• Assist with reporting, audits, and documentation needs  

Community Engagement & Education  

• Help plan resident workshops focused on maintenance, financial well-being, or resource access  

• Participate in community events that promote connection and empowerment  

• Develop and share helpful tools such as seasonal maintenance reminders  

What You Bring  

Required Qualifications  

• Strong communication and relationship-building skills  

• Customer-service mindset with empathy and professionalism  

• Basic knowledge of home maintenance or property management  

• Strong organization and attention to detail  

• Proficiency with email, office software, and database tools  

• Ability to collaborate and work with diverse communities  

Preferred Qualifications  

• Experience in affordable housing, property management, resident services, or related fields  

• Familiarity with community land trusts and/or HOAs  • Ability to review estimates and contract details  

• Bilingual or multilingual communication skills  

Core Competencies  

• Resident-centered service  

• Problem solving and follow-through  

• Adaptability and teamwork  

• Confidentiality and discretion  

• Cultural sensitivity and commitment to equity  

Why Join Us?  

• Meaningful work that strengthens housing security and community stability  

• Supportive, mission-focused team environment  

• Opportunities for professional growth and development  

• Generous, competitive compensation and benefits package: $55,000 salary, plus employer paid 100% health insurance, dental, life insurance, short term and long-term disability. Opportunities to select vision and other supplemental insurance coverages not paid by employer.   

• Flexible work schedule. Four weeks paid vacation and fifteen federal holidays observed.   

How to Apply  

Submit a resume and cover letter via email to Ian Morse, Building Asset and Acquisition Manager, at imorse@communityhometrust.org. No calls, please.